Mint Wallet Account Terms of Use
1. General
1.1.
These Terms of Use (the "Terms") constitute a legal agreement (English Law applies and disputes will be settled by English courts) between You and Mint FinTech Limited and Sunrate Partners Limited (referred to henceforth as "mint Finance", "Sunrate", "Us", "We", "Our") and You agree to them by using the mint Finance mobile application and/or mint Finance website.
1.2.
mint Finance is a mobile application and mintfinance.app is a website, both of which are operated by Mint FinTech Limited, a company registered in England and Wales (Companies House registration number 14426473) and registered office at Chase Business Centre, 39-41 Chase Side, London, United Kingdom N14 5BP.
1.3.
mint Finance is acting as a technology platform provider and marketing, customer service operator of the Sunrate Partners UK Limited. Payment services are provided by Sunrate Parnters UK Limited. Sunrate Parnters UK Limited is registered in England (No. 10449216). Its registered office address is 36 -38 Westbourne Grove, Newton Road, London, United Kingdom, W2 5SH. Sunrate Partners UK Limited is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 for the issuing of electronic money (FRN: 900942).
1.4.
The mint Debit Card is issued by Sunrate Partners UK Limited and its affliated companies pursuant by Mastercard International. Mastercard and the Mastercard brand mark are registered trademarks of Mastercard International. (Please refer to mint Debit Card Terms of Use for details.)
1.5.
mint Investment service is provided by Tiger Brokers (NZ) Limited (NZCN: 8187510) and Tiger FinTech (NZ) Limited (NZCN: 5838590). Tiger Fintech (NZ) Limited and Tiger Brokers (NZ) Limited are both client money and property service providers under the Financial Markets Conduct Act 2013. Both entities comply with various financial service laws in New Zealand.
1.6.
This Agreement should be read in conjunction with our Privacy Notice for mint Finance Mobile Application, which sets out further Terms of Use in relation to the provision of the services. Find our Privacy Notice for mint Finance Mobile Application published below in this document.
1.7.
We do not guarantee that our service, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our service for business and operational reasons at any time without notice. Where reasonably possible, We shall notify our customers of any potential interruption to our service.
1.8.
We amend these terms from time to time. We recommend You review these regularly to ensure You still agree and understand them. Where required and possible, We shall notify You of any major changes that may affect the service that We provide to you.
1.9.
Our website, products and services are constantly being updated, upgraded and may release new features in order to comply with the law and to provide a better service for our users. You acknowledge and agree that We may update and change our service offering from time to time. Where required and possible, We shall notify You of any major changes that may affect the service that We provide to you.
1.10.
By accepting the terms, You give permission to mint Finance to analyse your transactions, display Account balance information and any other information related to your transactions.
2. Definitions
"App/Mobile App" means the mint Finance (mint Fin) mobile application which is available for download from the App Store of Apple and the Google Play from Google.
"Authentication" means entering Your password and completing biometric authentication using fingerprint or facial recognition using Your mobile device.
"Business Day" means any day (other than a Saturday, Sunday or public holiday) on which banks are open in the United Kingdom for normal banking business.
"Account/Wallet Account/mint Wallet Account" means the electronic money account(s) held by You with Sunrate with account details (Accountholder Name, Account Number, Sort Code, IBAN) under these Terms of Use.
"Customer Services" can be contacted by:
- Your one-on-one WeChat assistant
- Email: cs@mintfinance.app
"mint Finance" means mint FinTech Limited, a company registered in England and Wales (Companies House registration number 14426473) and registered office at Chase Business Centre, 39-41 Chase Side, London, United Kingdom N14 5BP.
"Fees Schedule" means the table of fees and charges applicable to the Card.
"Mastercard®" means Mastercard® International of New York or its successors or assigns.
"Merchant" means a retailer or any other person or firm or company providing goods and/or services that accepts cards displaying the Mastercard® acceptance symbol in payment for such goods and/or services.
"Card/mint Debit Card" means the mint Mastercard® Debit card issued to you whether in the form of a plastic/metal physical card or virtual card with card details (Cardholder Name, PAN, expiry date, and CVV code) under these Terms of Use.
"PIN" means the personal identification number which We may issue or approve to be used with Your Card.
"Terms of Use" means these Terms of Use together with the Fees and Limits Schedule and any supplementary terms, conditions and amendments to them that We may notify You of from time to time.
"Transaction" means any cash withdrawal, purchase of goods and/or services (as appropriate) completed by You using Your Card, or any action which alters the balance of Your Wallet Account, including a redemption instruction.
"Us" or "We" or "Our" means Mint FinTech Limited and Sunrate Partners UK Limited.
"Website" means www.mintfinance.app
"You" or "Your" means the person entering into these Terms of Use with Us.
3. Applying for and activating your Account
3.1.
To be issued with a mint Wallet Account You must be at least 18 years old. We also require essential information from you, such as your full name, date of birth, evidence of your identity and your residential address and will carry out Know Your Customer (KYC) check on You electronically.
3.2.
All information You provide to Us must be complete, accurate and truthful at all times. You must update this information whenever it changes. We can not be responsible for any financial loss arising out of your failure to do so. We may ask You at any time to confirm the accuracy of your information and/or provide additional supporting documents.
3.3.
You must activate your Account before You can access the funds. Your Account can be activated by using the mint Finance mobile app.
3.4.
When You apply for a Account, You will be asked to create a secure password for the mint Finance app. You are solely responsible for maintaining the confidentiality of your account password, and You accept responsibility for all activities that occur under your Account.
3.5.
You agree that You will only create an Account for yourself, not anyone else. We reserve the right to refuse your application of the Account, and to cancel your Account at any time if We suspect criminal activities on your Account or any other reasons We may consider reasonable.
3.6.
You may only open one Account unless We have agreed in writing the opening of additional Wallet Accounts. mint Finance may refuse the creation of duplicate Accounts for the same user. Where duplicate Accounts are detected, mint Finance may close or merge these duplicate Accounts at its sole discretion.
4. Using Your Account
4.1.
All activities under a Wallet Account shall be deemed as activities carried out by the registered user. You shall only use the Services to transact on your own Account and not on behalf of any other person or entity.
4.2.
You must check your Wallet Account regularly and carefully and contact Us immediately if You don't recognise a transaction or think We have made a payment incorrectly. You must tell Us about any unauthorised or incorrectly executed transactions immediately otherwise You may not be entitled to have any errors corrected.
4.3.
Your Account allows You to hold, send or receive electronic money/payments. A fee may apply for your Account activities, please refer to the Fees and Limits Schedule of mint Finance for details. Certain minimum and maximum limits apply to your Account, such limits are detailed in the Fees and Limits Schedule of mint Finance. We reserve the right to refuse to accept any particular transaction if We suspect any fraudulent activity or in the event of other exceptional circumstances.
4.4.
The electronic money held on your Account will not earn any interest.
4.5.
The electronic money held on your Account belongs to the person or legal entity which is registered as the Account holder. You must not allow anyone to operate your Account on your behalf.
4.6.
You need to make sure there are sufficient funds in your Account. Your requested transactions may be declined otherwise.
4.7.
Funds held by Us on your behalf are not deposits and You will not earn any interest on any funds loaded on your Account. However, other rebates or bonuses generated based on the funds may apply.
4.8.
Limits apply to periodic ATM cash withdrawals, and other limits may be applied to the amount of spend and the number of transactions You can perform. Please refer to the Fees and Limits Schedule and the Website of mint Finances for details.
4.9.
We will deduct the value of your transactions from the balance as soon as they are made from your Account. We will also deduct any applicable fees as soon as they become payable by you. Please refer to the Fees and Limits Schedule and the Website of mint Finances for details.
4.10.
If You dispute a transaction that has been processed in your Account, You should contact the Merchant first as this may lead to a quicker resolution. If the dispute cannot be resolved with the Merchant, You should contact us. We will carry out an investigation and provide a resolution accordingly, provided You have kept your Account secure, You have not acted fraudulently, or acted without reasonable care.
4.11.
We may also refuse to authorise a transaction:
4.11.1.
If We are concerned about the security of your Account or We suspect your Account is being used in an unauthorised or fraudulent manner;
4.11.2.
If there are insufficient funds on your Account at the time of a transaction to cover the amount of the transaction and any applicable fees;
4.11.3.
If there is a negative balance on the Account;
4.11.4.
If We have reasonable grounds to believe that You are not using the Account inaccordance with the Terms;
4.11.5.
If We believe that a transaction is potentially suspicious or illegal (for example, if We believe that a transaction is being made fraudulently); or
4.11.6.
Because of errors, failures (whether mechanical or otherwise) or refusals by Merchants, payment processors or payment schemes processing transactions.
4.12.
If We refuse to authorise a transaction, We will, if practicable, tell You why immediately unless it would be unlawful for Us to do so. You may correct any information We hold and which may have caused Us to refuse a transaction by contacting Customer Services.
4.13.
mint Finance does not accept any transactions conducted with non-fiat currencies, this is especially applicable to cryptocurrencies. If You conduct any cryptocurrency-related transactions, We reserve the right to reject the transaction immediately.
5. Authorising Transactions
5.1.
Subject to the features of your particular mint Card or Account, the authorisation of a transaction can include authorising any single transaction, a series of transactions or recurring transactions (including transactions for an indefinite period) or pre-authorising future transactions of a certain or uncertain amount.
5.2.
An Account transaction will be regarded as authorised by You when You access your online Account using your personal security details and submit a transaction request.
5.3.
Authorisation for a transaction may not be withdrawn (or revoked) by You once We have received it. However, the following transactions may be withdrawn if You give notice to the supplier (providing a copy of the notice to us):
5.3.1.
any transaction which is agreed to take place on a date later than the date it was authorised as long as notice was provided no later than the close of business on the business day before it was due to take place, e.g. a subscription
5.4.
We may charge You a fee if a transaction is revoked by You under this condition (the Fees and Limits Schedule of mint Finance).
6. Cancellation of your Card and Account
6.1.
We may cancel your agreement at any time:
6.1.1.
If You break an important part of this agreement, or repeatedly break the agreement and fail to resolve the matter in a timely manner;
6.1.2.
If You act in a manner that is threatening or abusive to our staff, or any or our representatives;
6.1.3.
If You fail to pay fees or charges that You have incurred or fail to put right any Shortfall due on your Account.
6.2.
We may also cancel your mint Card and Account immediately if We suspect fraud or misuse of your mint Card and Account, if We have any other security concerns or We need to do so to comply with the law. If We do this, We will tell You as soon as We can or are permitted to do so. In these circumstances, You must tell Us what You want Us to do with any unused funds within 3 months of the date We tell You your Account and mint Card is cancelled.
6.3.
You can cancel your Account by contacting Customer Services. You will not be entitled to a refund of money You have already spent on transactions authorised or pending or any fees for use of the mint Card and Account before the mint Card and Account are cancelled or expired.
6.4.
This agreement shall terminate when your Account is deleted.
7. Refunding Transactions
7.1.
You may be entitled to claim a refund in relation to transactions where:
7.1.1.
The transaction was not authorised under this agreement;
7.1.2.
We are responsible for a transaction which was incorrectly executed by Us (see lost, stolen or unauthorised payment Clause);
7.2.
But You will NOT be able to claim back money You have lost where:
7.2.1.
You gave Us incorrect instructions, or We can prove that the bank We sent your payment to received it.
7.2.2.
You purposefully did NOT keep your phone, mobile app, card or PIN safe, or You were negligent in not keeping them safe, or You gave them to someone else.
7.2.3.
You acted fraudulently
8. Lost, Stolen or unauthorised payment
8.1.
If You believe any of your Wallet Account transactions are unauthorised or incorrectly executed, You must notify Us as soon as possible. If You ask Us to do so, We will investigate any disputed transaction or misuse of your Account and We may need more information and assistance from you.
8.2.
Provided You have not acted fraudulently We will refund the amount of any transactions which our investigations show are not authorised by You arising after You notify Us of the loss, theft, misappropriation or unauthorised use of your Account.
9. Your liability
9.1.
In the event that You do not use your Wallet Account in accordance with these Terms of Use or We find that You are using the Account fraudulently, We reserve the right to charge You for any reasonable costs that We incur in taking action to stop You using your Account and to recover any monies owed as a result of your activities.
9.2.
In the unlikely event, for any reason whatsoever, a transaction is completed when there are insufficient funds in your Account for that transaction (a "Shortfall"), the Shortfall shall be reimbursed by you.
9.3.
You agree that once We make this Shortfall known to you, We may charge You for the Shortfall amount. We may charge the amount of the Shortfall from any payment method which You may designate at that time, or against any funds which You may subsequently load onto your Account. Until We are reimbursed the Shortfall amount, We may suspend your Account. In addition, We reserve the right to charge You an administration fee for each transaction that You make using your Account that results in a Shortfall.
10. Our liability
10.1.
From time to time, your ability to use your Wallet Account may be interrupted, e.g., when We carry out maintenance. If this happens, You may be unable (a) to use your Account to pay for purchases or obtain cash from ATMs and/or (b) to obtain information about the funds available in your Account and/or about your recent transactions. We will not be liable for any loss arising from such interruptions.
10.2.
Unless otherwise required by law, We shall not be liable for any direct or indirect loss or damage You may suffer including loss of revenue, goodwill, opportunity, or anticipated savings as a result of your total or partial use or inability to use your Account, or the use of your Account by any third party.
10.3.
We are not responsible for the quality, safety, legality or any other aspect of any goods or services purchased through your Account. Remember that once You have used our Account to make a purchase We can not stop that transaction.
10.4.
We are not responsible for any abnormal or unforeseeable circumstances outside our reasonable control (for example, a failure of computer systems which happens for reasons outside our reasonable control or any industrial action which happens for reasons outside our reasonable control) if this prevents Us from providing its usual service.
11. Change to these Terms of Use
11.1.
We may change these Terms by notifying You by e-mail, in-app notifications or other agreed means. The notices and up-to-date version of the mint Finance Terms of Use will always be available on the Website. You should check the site regularly for such notices and changes.
11.2.
Unless You tell Us that You do not agree to the change prior to the change being effective, We will assume You accept such change. Any objections to our charges will be treated as notification that You wish immediately to terminate.
12. Our communication
12.1.
You must let Us know as soon as possible if You change name, address, mobile number or email address. If We contact You in relation to your Wallet Account We will use the most recent contact details You have provided to us. Any email or push message sent to You will be treated as being received as soon as it is sent by us. We will not be liable to You if your contact details have changed and You have not told us.
12.2.
If You have an enquiry relating to your mint Card and Account, contact Customer Services. We will deal with your enquiry promptly.
13. Data protection
13.1.
We will process and retain personal data in order to open, administer, and run your Wallet Account. We will transfer your personal data within our groups of companies and to other third parties in order to issue and run your Account. We will transfer your personal data, including details of your transactions, within our group of companies and to the Distributor to carry out, monitor, and analyze our relevant business. If We transfer your information to third parties outside of the European Union, We will take steps to ensure that the third party agrees to apply the same levels of protection that apply in the UK.
13.2.
If You have agreed, We or other third parties may also contact You to let You know about services that are of interest to you. You can contact Us if You don't want to receive any marketing materials from Us or other third parties.
13.3.
We may check personal information with fraud protection agencies and other organizations, and We may get information about You from recognized agencies to verify your identity. A record of such inquiries may be left on your file.
13.4.
We will inform fraud prevention agencies if You give Us false or inaccurate information and We suspect fraud.
13.5.
We may monitor and/or record telephone calls We have with You to help Us maintain and improve the quality of the service We provide to you.
14. Complaints procedure
14.1.
If You are not satisfied with the service You are receiving You should provide written details of Your concerns to Customer Services. All queries will be handled in accordance with Our complaints procedure. Customer Services will provide a copy of the complaint procedure upon request.
14.2.
If You have not received a satisfactory response within eight (8) Weeks from the date of Your complaint, You may refer Your complaint to the UK Financial Ombudsman Service.
14.3.
You may contact the Financial Ombudsman Service at Exchange Tower, London E14 9SR, United Kingdom. For additional contact details You may visit the Financial Ombudsman Service's Website at www.financial-ombudsman.org.uk.
15. Compensation and fund protection
The Wallet Account is an electronic money product and although it is a product regulated by the Financial Conduct Authority, it is not covered by the Financial Services Compensation Scheme. No other compensation scheme exists to cover losses claimed in connection with the Account. We ensure that any funds received by You are held in a segregated account so that should We become insolvent your funds will be protected against claims made by creditors.
16. Assignment
16.1.
You may not transfer or assign any rights or obligations You may have under these Terms of Use to any other person without our prior written consent.
16.2.
We may assign the benefit and burden of these Terms of Use to any other person at any time on giving You 2 months prior notice of this. If We do this, your rights will not be affected.
17. Account Plans and Fees
17.1.
You may choose between different Account Plans offered by us, each offering a different set of benefits, earn rate of Cashback and Rebate, limits, and fee discounts. For details, please see the Fees and Limits Schedule annex to these Terms and Conditions. Terms and Conditions Governing the mint Finance Reward Programme for more details.
17.2.
The monthly fee is charged to Wallet Account of Account Holders on the first business day of each calendar month. Please see the Fees and Limits Schedule for more details.
17.3.
If on a certain day within the month the Account Holder opts to upgrade to a higher tier Account Plan, the Account Holder may enjoy the earn rate of Cashback and Rebate of that higher tier Account Plan for this entire month. Previously estimated Cashback and Rebate will be recomputed. The Account Holder must be charged the monthly fee difference. Please see the Fees and Limits Schedule for more details.
17.4.
If on a certain day within the month the Account Holder opts to downgrade to a lower tier Account Plan, the Account Holder may enjoy the earn rate of Cashback and Rebate of the higher tier Account Plan until the end of this month. Starting from the next calendar month, the Account Holder may be charged the monthly fee of the lower tier Account Plan and start to enjoy the earn rate of Cashback and Rebate of the lower tier Account Plan moving forward. Please see the Fees and Limits Schedule for more details.
18. Governing law
This agreement is concluded in English. These Terms of Use will be construed in accordance with English law and the exclusive jurisdiction of the English courts.
Additional Notes
* The limit for a single GBP transaction via the Faster Payments Service in the UK is £100,000. Please contact Customer Service if you would like to send/receive more than £100,000 within a single transaction.
** Whenever you make a debit card transaction in a currency other than GBP, we use the competitive exchange rate provided by Sunrate to convert the total amount to GBP, and add any potential transaction cost in the FX market, and post the total amount to your card. At Sunrate, the exchange rate provided to customers is based on the competitive exchange rates Sunrate could get from the FX market. This is a variable exchange rate (which means it is constantly changing).
Appendix I: Mint Debit Card Terms of Use
Appendix II: Terms and Conditions Governing the mint Finance Reward Programme